secman crash issue

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secman crash issue
secman crash issue 
Siong Yuen Cheah


Guest


Hi Support,

We facing the secman crash issue after sending few emails. We do registered the secman.dll and secman64.dll via the regsvr32 command in cmd.

Below is the event log from Windows Event Viewer after the secman crash in the application.

Event Log 1:
Faulting application name: XXXXXX.exe, version: 7.4.25.500, time stamp: 0x5d2d27fd
Faulting module name: secman.dll_unloaded, version: 6.0.0.2, time stamp: 0x5c790eb2
Exception code: 0xc00001a5
Fault offset: 0x00015588
Faulting process id: 0x94c
Faulting application start time: 0x01d53b75ed1d3f2a
Faulting application path: C:\Program Files (x86)\XXXXXX\XXXXXX\XXXXXX.exe
Faulting module path: secman.dll
Report Id: d5351ee9-d6c4-4272-a3a7-078f966021ba
Faulting package full name:
Faulting package-relative application ID:

Event Log 2:
Faulting application name: XXXXXXXX.exe, version: 7.4.25.500, time stamp: 0x5d2d27fd
Faulting module name: secman.dll_unloaded, version: 6.0.0.2, time stamp: 0x5c790eb2
Exception code: 0xc0000005
Fault offset: 0x00009133
Faulting process id: 0x94c
Faulting application start time: 0x01d53b75ed1d3f2a
Faulting application path: C:\Program Files (x86)\XXXXXXXX\XXXXXXXX\XXXXXXXX.exe
Faulting module path: secman.dll
Report Id: 1bd6e67d-4c48-4934-9dcb-ea3c1873b693
Faulting package full name:
Faulting package-relative application ID:

Please assist.

Thanks.
Posted 15 Jul, 2019 20:51:51 Top
Andrei Smolin


Add-in Express team


Posts: 18993
 Joined: 2006-05-11
Hello Cheah,

How can I reproduce the issue?

What Outlook build and bitness do you use? What Windows build and bitness do you have?

Is this an ActiveX edition of the Security Manager? Or, this is the VCL edition? .NET?


Andrei Smolin
Add-in Express Team Leader
Posted 16 Jul, 2019 03:14:58 Top
Siong Yuen Cheah


Guest


Dear Andrei Smolin,

Below is the information as requested.

Windows 10 x64
Microsoft Windows Version 1809 (OS Build 17763.615)

Microsoft Outlook for Office 365 MSO
16.0.11727.20222 x64

SecurityManager.2005.dll (9.5.3405.0)
secman.dll (6.0.0.2)
secman64.dll (6.0.0.4)

The issue happen intermediately when we need to send approx. 500 - 600 emails from our App.

Thanks.
Posted 17 Jul, 2019 04:08:44 Top
Andrei Smolin


Add-in Express team


Posts: 18993
 Joined: 2006-05-11
Hello Cheah,

My name is Andrei, please :)

What do I do to reproduce the issue? Please send me the code used to create and send emails to the support email address; see {Add-in Express installation folder}\readme.txt.


Andrei Smolin
Add-in Express Team Leader
Posted 17 Jul, 2019 08:09:08 Top