CurrentTaskPaneInstance is null

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CurrentTaskPaneInstance is null
adxWordTaskPanesCollection.CurrentTaskPaneInstance is returning null  
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softnet




Posts: 1
 Joined: 2025-03-21
I am experiencing a similar issue. The task pane created with adxWordTaskPaneManager does not appear in Word.
Posted 21 Mar, 2025 07:03:12 Top
Andrei Smolin


Add-in Express team


Posts: 19096
 Joined: 2006-05-11
Hello softnet,

I've sent you the fix and instruction by email; please check your Inbox and Junk Email.

Regards from Poland (GMT+1),

Andrei Smolin
Add-in Express Team Leader
Posted 21 Mar, 2025 13:10:24 Top
Ignacio Garino




Posts: 2
 Joined: 2013-04-09
Hi Andrei, we are experiencing the same issue. adxWordTaskPanesCollection.CurrentTaskPaneInstance is returning null.
We are using Add-In Express for .NET and version 10.2.4714.0
Posted 21 Mar, 2025 13:22:37 Top
Michael T




Posts: 2
 Joined: 2025-03-14
Hi Andrei,

After following your instructions and making some code adjustments, your fix worked. Thank you!

However, the Word task pane issue is significantly impacting all of our largest customers at present. Rolling out a patch to our software is a large ask, and will prove to be a costly proposition for our customers impacting thousands of workstations.

I am requesting that Add-in Express opens a ticket with Microsoft to fix the issue. It would be significantly less costly for our customers if Microsoft addressed the issue and rolled out the fix through their update channel.

Thanks,
Michael T
Posted 21 Mar, 2025 17:22:02 Top
Andrei Smolin


Add-in Express team


Posts: 19096
 Joined: 2006-05-11
Thank you, Michael!

Regards from Poland (GMT+1),

Andrei Smolin
Add-in Express Team Leader
Posted 24 Mar, 2025 09:06:48 Top
Andrei Smolin


Add-in Express team


Posts: 19096
 Joined: 2006-05-11
Hello Ignacio,

I've sent you the fix and instruction by email; please check your Inbox and Junk Email.

Regards from Poland (GMT+1),

Andrei Smolin
Add-in Express Team Leader
Posted 24 Mar, 2025 09:07:36 Top
Andrei Smolin


Add-in Express team


Posts: 19096
 Joined: 2006-05-11
Hello Ignacio,

My email to you bounced with this error message:

<{your email address}>: host {some IP address}[{the same IP address}] said: 550 5.1.1
<{your email address}>:
Recipient address rejected: User unknown in
virtual alias table (in reply to RCPT TO command)

I suggest that you talk to your administrator.

Regards from Poland (GMT+1),

Andrei Smolin
Add-in Express Team Leader
Posted 24 Mar, 2025 09:12:13 Top
Ignacio Garino




Posts: 2
 Joined: 2013-04-09
Hi Andrei,

I´ve changed the email in my profile, to a Gmail email account.

Please try again with this new account. Sorry for the inconvenience.
Posted 24 Mar, 2025 18:22:36 Top
Andrei Smolin


Add-in Express team


Posts: 19096
 Joined: 2006-05-11
Hello Ignacio,

I've resent the email; please check your Inbox and Junk Email.

Regards from Poland (GMT+1),

Andrei Smolin
Add-in Express Team Leader
Posted 25 Mar, 2025 11:27:55 Top
Henrik Mathiassen




Posts: 1
 Joined: 2025-03-31
Hi Andrei,

We have the same issue. Could you please also send me the fix?
Posted 31 Mar, 2025 07:55:13 Top

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