CreateCTP Error when initialising a custom task pane

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CreateCTP Error when initialising a custom task pane
Since the lastest Outlook 365 classic update addin shows a error message on startup 
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Jürgen Haverkamp




Posts: 1
 Joined: 2024-10-08
Hello AddinExpress team,

since the latest Outook365 update our customers report a lot problems when Outlook ist starting up. The following error messages is displayed for a lot of users.


[img]https://p17.zdusercontent.com/attachment/10790301/0wNqdFqZwFpEYW4DLtvSuKU3u?token=eyJhbGciOiJkaXIiLCJlbmMiOiJBMTI4Q0JDLUhTMjU2In0..lOoHpuboRj8HSC_QSQ_EpQ.HhEYVBAEqV0ZA2kklprq42C13yeF8zMomAoY04bpDf32bgQX1siYpamUc8naJ0I2S-PdHkzgXeu-B4_Jdeu9OMMB3IxEI6yM-KWgpjlHzUvV_xgRScgTp-KYrqas60JK6VXM-V_W5-1qNyFpsKG4z7A0nbUU7nw4zGQnmyp3ltqqZsmYngLgWkKbdDGcbmnRxc_qe-SP_Av_FvakEB1hCb6Ty7SiRlsaFnqaqjiZniyMVwO9rvrLwVpJZ_ccbfOZw2vddELJI0broUtOARj7RN7m4FiKlblIfe4gebVO08E.6sxt8VGveaieAGfmO4E7Xw[/img]

The error message seems to appear when the custom task pane is initialized. We had the error message in the past but very rarely. We are using addin express 10.2.4714.0 and we are deploying the IntResource.dll to the install directory as you suggested in other forum posts.

The problem seems to occur on the first outlook startup on a new workday.
Is there a way to debug this issue further?


We got a second issue which may be related. After an MS-Office update on the next Outlook startup, Outlook sometimes crashes leaving the following infos in the windows event log.

The error occurs in the IntResource64.dll and the cause seems to be an OFFICE_MODULE_VERSION_MISMATCH. 




Name der fehlerhaften Anwendung: OUTLOOK.EXE, Version: 16.0.18120.20002, Zeitstempel: 0x66ef4574
Name des fehlerhaften Moduls: IntResource64.dll, Version: 1.0.9.182, Zeitstempel: 0x6234426d
Ausnahmecode: 0xc0000005
Fehleroffset: 0x00000000000762d8
ID des fehlerhaften Prozesses: 0x0x2058
Startzeit der fehlerhaften Anwendung: 0x0x1DB14127A181B48
Pfad der fehlerhaften Anwendung: C:Program FilesMicrosoft Office
ootOffice16OUTLOOK.EXE
Pfad des fehlerhaften Moduls: C:UsersJürgenHaverkampsource
eposYM-AgileClientUIinDebug[B]IntResource64[/B].dll
Berichtskennung: c0c19530-ba16-409f-9839-c725aa75d851

===============================================

Fehlerbucket , Typ 0
Ereignisname: [B]OFFICE_MODULE_VERSION_MISMATCH[/B]
Antwort: Nicht verfügbar
CAB-Datei-ID: 0

Problemsignatur:
P1: OUTLOOK.EXE
P2: 16.0.18120.20002
P3: 
P4: 
P5: 
P6: 
P7: 
P8: 
P9: 
P10:


Could you help us diagnose the problem?


Regards,

Jürgen Haverkamp
Posted 08 Oct, 2024 11:34:21 Top
Andrei Smolin


Add-in Express team


Posts: 19011
 Joined: 2006-05-11
Hello Jürgen,

I'm sorry for the delayed response; I've only found your message today. The exception seemingly relates to the one discussed at https://www.add-in-express.com/forum/read.php?SHOWALL_1=1&FID=5&TID=16700#nav_start. We work on this issue. Once we got a fix, we'll deliver it to you in some way.

Regards from Poland (GMT+2),

Andrei Smolin
Add-in Express Team Leader
Posted 21 Oct, 2024 09:21:49 Top