CreateCTP Error when initialising a custom task pane

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CreateCTP Error when initialising a custom task pane
Since the lastest Outlook 365 classic update addin shows a error message on startup 
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Jürgen Haverkamp




Posts: 2
 Joined: 2024-10-08
Hello AddinExpress team,

since the latest Outook365 update our customers report a lot problems when Outlook ist starting up. The following error messages is displayed for a lot of users.


[img]https://p17.zdusercontent.com/attachment/10790301/0wNqdFqZwFpEYW4DLtvSuKU3u?token=eyJhbGciOiJkaXIiLCJlbmMiOiJBMTI4Q0JDLUhTMjU2In0..lOoHpuboRj8HSC_QSQ_EpQ.HhEYVBAEqV0ZA2kklprq42C13yeF8zMomAoY04bpDf32bgQX1siYpamUc8naJ0I2S-PdHkzgXeu-B4_Jdeu9OMMB3IxEI6yM-KWgpjlHzUvV_xgRScgTp-KYrqas60JK6VXM-V_W5-1qNyFpsKG4z7A0nbUU7nw4zGQnmyp3ltqqZsmYngLgWkKbdDGcbmnRxc_qe-SP_Av_FvakEB1hCb6Ty7SiRlsaFnqaqjiZniyMVwO9rvrLwVpJZ_ccbfOZw2vddELJI0broUtOARj7RN7m4FiKlblIfe4gebVO08E.6sxt8VGveaieAGfmO4E7Xw[/img]

The error message seems to appear when the custom task pane is initialized. We had the error message in the past but very rarely. We are using addin express 10.2.4714.0 and we are deploying the IntResource.dll to the install directory as you suggested in other forum posts.

The problem seems to occur on the first outlook startup on a new workday.
Is there a way to debug this issue further?


We got a second issue which may be related. After an MS-Office update on the next Outlook startup, Outlook sometimes crashes leaving the following infos in the windows event log.

The error occurs in the IntResource64.dll and the cause seems to be an OFFICE_MODULE_VERSION_MISMATCH. 




Name der fehlerhaften Anwendung: OUTLOOK.EXE, Version: 16.0.18120.20002, Zeitstempel: 0x66ef4574
Name des fehlerhaften Moduls: IntResource64.dll, Version: 1.0.9.182, Zeitstempel: 0x6234426d
Ausnahmecode: 0xc0000005
Fehleroffset: 0x00000000000762d8
ID des fehlerhaften Prozesses: 0x0x2058
Startzeit der fehlerhaften Anwendung: 0x0x1DB14127A181B48
Pfad der fehlerhaften Anwendung: C:Program FilesMicrosoft Office
ootOffice16OUTLOOK.EXE
Pfad des fehlerhaften Moduls: C:UsersJürgenHaverkampsource
eposYM-AgileClientUIinDebug[B]IntResource64[/B].dll
Berichtskennung: c0c19530-ba16-409f-9839-c725aa75d851

===============================================

Fehlerbucket , Typ 0
Ereignisname: [B]OFFICE_MODULE_VERSION_MISMATCH[/B]
Antwort: Nicht verfügbar
CAB-Datei-ID: 0

Problemsignatur:
P1: OUTLOOK.EXE
P2: 16.0.18120.20002
P3: 
P4: 
P5: 
P6: 
P7: 
P8: 
P9: 
P10:


Could you help us diagnose the problem?


Regards,

Jürgen Haverkamp
Posted 08 Oct, 2024 11:34:21 Top
Andrei Smolin


Add-in Express team


Posts: 19095
 Joined: 2006-05-11
Hello Jürgen,

I'm sorry for the delayed response; I've only found your message today. The exception seemingly relates to the one discussed at https://www.add-in-express.com/forum/read.php?SHOWALL_1=1&FID=5&TID=16700#nav_start. We work on this issue. Once we got a fix, we'll deliver it to you in some way.

Regards from Poland (GMT+2),

Andrei Smolin
Add-in Express Team Leader
Posted 21 Oct, 2024 09:21:49 Top
Jürgen Haverkamp




Posts: 2
 Joined: 2024-10-08
Hello Andrei,

we performed additional tests using the sample add-in you provided for debugging the ARM64 issue. https://temp.add-in-express.com/support/myaddin5-setup_MacroView2.zip.

When the sample add-in is enabled, Outlook sometimes crashes with the same error as reported before.
This issue occurs on Outlook O365 (x86) running on Windows 10 (x64). It appears to happen most often during the first Outlook startup after a system reboot.

Below is the error log extracted from Windows:

==================== Application Error ===========================
Faulting application name: OUTLOOK.EXE, version: 16.0.18429.20132, time stamp: 0x6799eea4
Faulting module name: IntResource.dll, version: 1.0.9.184, time stamp: 0x676000cb
Exception code: 0xc0000005
Fault offset: 0x00004f4e
Faulting process id: 0x9e0
Faulting application start time: 0x01db7baf4ec93bbd
Faulting application path: C:\Program Files (x86)\Microsoft Office\root\Office16\OUTLOOK.EXE
Faulting module path: C:\Users\JürgenHaverkamp\AppData\Local\Add-in Express\MyAddin5\IntResource.dll
Report Id: 613870fa-a64f-4cd5-8e39-06ab4d2339b2
Faulting package full name:
Faulting package-relative application ID:

================ Windows Error Reporting ================

Fault bucket 0, type 5
Event Name: OFFICE_MODULE_VERSION_MISMATCH
Response: Not available
Cab Id: 0

Problem signature:
P1: OUTLOOK.EXE
P2: 16.0.18429.20132
P3:
P4:
P5:
P6:
P7:
P8:
P9:
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8F74.tmp.WERInternalMetadata.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_OUTLOOK.EXE_e513ac1f7c87315920074d7183780507787cbf9_00000000_316a8c57-39ce-49d4-9dde-3fc907ae6383

Analysis symbol:
Rechecking for solution: 0
Report Id: 613870fa-a64f-4cd5-8e39-06ab4d2339b2
Report Status: 268435456
Hashed bucket: 9033735063f0ad9ce30e2ba5af31d3f8
Cab Guid: 0

================ Windows Error Reporting ================

Fault bucket , type 0
Event Name: OFFICE_MODULE_VERSION_MISMATCH
Response: Not available
Cab Id: 0

Problem signature:
P1: OUTLOOK.EXE
P2: 16.0.18429.20132
P3:
P4:
P5:
P6:
P7:
P8:
P9:
P10:

Attached files:

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_OUTLOOK.EXE_e513ac1f7c87315920074d7183780507787cbf9_00000000_316a8c57-39ce-49d4-9dde-3fc907ae6383

Analysis symbol:
Rechecking for solution: 0
Report Id: 613870fa-a64f-4cd5-8e39-06ab4d2339b2
Report Status: 4
Hashed bucket:
Cab Guid: 0

I hope this information is helpful in developing a fix.
Regards from Berlin,

Jürgen Haverkamp
Posted 10 Feb, 2025 14:00:58 Top
Andrei Smolin


Add-in Express team


Posts: 19095
 Joined: 2006-05-11
Hello Jürgen,

Thank you for these details. We are creating a fix for this issue; we seem to reproduce it. Unfortunately, no ETA is available at the moment.

Regards from Poland (GMT+2),

Andrei Smolin
Add-in Express Team Leader
Posted 11 Feb, 2025 13:50:27 Top