Add-in makes Outlook unresponsive

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Add-in makes Outlook unresponsive
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Mike VE




Posts: 170
 Joined: 2007-09-09
Hi. I have a customer who reports that my add-in makes outlook unresponsive from time to time and that he has to close the whole outlook app, restart and enable the add-in again.

Do you have any suggestions as to how I might investigate this. For instance, are there things the add-in should be logging?

Thanks
Posted 10 Oct, 2024 08:04:04 Top
Andrei Smolin


Add-in Express team


Posts: 19011
 Joined: 2006-05-11
Hello Mike,

Add-in Express creates registration-time and load-time logs. If the customer can reproduce the issue and the issue is caused by your code, you would need to create logs to get debug information. If the issue seemingly doesn't relate to your code and the add-in doesn't use threads, async procedures, or DoEvents, try to turn off all other add-ins (the usual exceptions to this should be the VBA add-in and Exchange add-in, if enabled).

Regards from Poland (GMT+2),

Andrei Smolin
Add-in Express Team Leader
Posted 10 Oct, 2024 11:52:19 Top