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JMP25
Posts: 6
Joined: 2025-02-20
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Dear Add-In Express team,
I have a per machine add-in for PowerPoint. One customer has an issue where the add-in is not loaded.
The package works fine on many machines including our development machines.
We are using an older version of add-in express but have not had any issue so far.
The customer is trying to install our add-in on Windows 11 multisession.
It registers fine, but adxloader fails with "The system cannot find the file specified."
I have checked and all our necessary files are installed.
Our add-in targets .Net framework 4.6.2. The customer confirmed that .Net Framework 4.8 is installed on the machine.
This is the adxloader log:
Add-in Express Loader Log File: 02/19/2025 16:06:07:410
Startup directory: C:\Program Files (x86)\myAddIn\myAddIn\
Loader version: 9.4.4644.0
Operating System: Microsoft Windows Server 2016 (build 22631), 64-bit
Process Owner: User
Command Line: "C:\Program Files\Microsoft Office\root\Office16\POWERPNT.EXE"
Run 'As Administrator': No
Process Elevated: No
Integrity Level: Medium
UAC (User Account Control): On
------------------------------------------------------------------------
16:06:07:411 9732 20940 Start.
16:06:07:411 9732 20940 The host's version is 16.0.17425.20236
16:06:07:411 9732 20940 Creating a new instance of the add-in loader.
16:06:07:411 9732 20940 Loading mscoree.dll
16:06:07:411 9732 20940 INFO: Assembly codebase - C:\Program Files (x86)\myAddIn\myAddIn\myAddIn.dll.
16:06:07:411 9732 20940 INFO: Assembly version - 2.21.10.0.
16:06:07:412 9732 20940 Success.
16:06:07:412 9732 20940 Loading the configuration from the system registry.
16:06:07:412 9732 20940 Getting the latest CLR version.
16:06:07:412 9732 20940 The latest CLR version is 'v4.0.30319'.
16:06:07:412 9732 20940 The configuration has been loaded successfully.
16:06:07:412 9732 20940 Runtime version: v4.0.30319.
16:06:07:412 9732 20940 Assembly name: myAddIn, PublicKeyToken=XXX.
16:06:07:412 9732 20940 Class name: myAddIn.AddinModule.
16:06:07:412 9732 20940 Registry key: CLSID\{XXXXX}.
16:06:07:412 9732 20940 Attempting to create a new instance of the managed add-in class: CLR - v4.0.30319
16:06:07:412 9732 20940 Loading CLR: v4.0.30319.
16:06:07:412 9732 20940 Calling CLRCreateInstance method.
16:06:07:412 9732 20940 Success.
16:06:07:412 9732 20940 Calling GetRuntime method.
16:06:07:412 9732 20940 Success.
16:06:07:412 9732 20940 Checking if the hosting API of .NET Framework v4.0 beta is installed.
16:06:07:412 9732 20940 The hosting API is up to date.
16:06:07:412 9732 20940 Calling SetDefaultStartupFlags method.
16:06:07:412 9732 20940 Success.
16:06:07:412 9732 20940 Calling GetInterface method for the CorRuntimeHost interface.
16:06:07:412 9732 20940 Success.
16:06:07:412 9732 20940 Starting CLR...
16:06:07:412 9732 20940 Success.
16:06:07:412 9732 20940 Getting the CLR version.
16:06:07:412 9732 20940 The CLR v4.0.30319 has been initialized successfully.
16:06:07:489 9732 20940 Creating a new domain setup.
16:06:07:489 9732 20940 Success.
16:06:07:489 9732 20940 Getting the add-in directory.
16:06:07:489 9732 20940 Success. The directory is 'C:\Program Files (x86)\myAddIn\myAddIn\'
16:06:07:490 9732 20940 The 'shadow copy' is enabled.
16:06:07:490 9732 20940 Creating a new application domain.
16:06:07:490 9732 20940 Success.
16:06:07:490 9732 20940 Creating an instance of the managed class. Assembly identity: 'myAddIn, PublicKeyToken=XXX'
16:06:07:797 9732 20940 The system cannot find the file specified. |
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Posted 20 Feb, 2025 08:50:16
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Andrei Smolin
Add-in Express team
Posts: 19095
Joined: 2006-05-11
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Hello,
Please ask the customer to send you adxregistrator.log created when they installed the add-in. Find the file in {admin profile}\{add-in name}\adxregistrator.log.
Regards from Poland (GMT+1),
Andrei Smolin
Add-in Express Team Leader |
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Posted 20 Feb, 2025 16:19:34
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JMP25
Posts: 6
Joined: 2025-02-20
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Hi Andrei,
this is the adxregistrator.log file. It looks like this is successful. The add-in is listed in PowerPoint in the inactive add-ins. So it seems to be there but fails to load...
Add-in Express Registrator Log File: 02/19/2025 07:15:32
Installation directory: C:\Windows\Installer\
Registrator version: 9.4.4644.0
Operating System: Microsoft Windows Server 2016 (build 22631), 64-bit
Process Owner: System
Command Line: "C:\Windows\Installer\MSIE0ED.tmp" /install="C:\Program Files (x86)\myAddIn\myAddIn\myAddIn.dll" /privileges=admin
Run 'As Administrator': Yes
Process Elevated: Yes
Integrity Level: System
UAC (User Account Control): On
--------------------------------------------------------------
07:15:32 0552 Starting the add-in registration process.
07:15:32 0552 Loading mscoree.dll
07:15:32 0552 Success.
07:15:32 0552 .NET Framework installation directory:
07:15:32 0552 The latest version of .NET Framework: 'v4.0.30319'
07:15:32 0552 Loading CLR: v4.0.30319.
07:15:32 0552 Calling CLRCreateInstance method.
07:15:32 0552 Success.
07:15:32 0552 Calling GetRuntime method.
07:15:32 0552 Success.
07:15:32 0552 Checking if the hosting API of .NET Framework v4.0 beta is installed.
07:15:32 0552 The hosting API is up to date.
07:15:32 0552 Calling GetInterface method for the CorRuntimeHost interface.
07:15:32 0552 Success.
07:15:32 0552 Starting CLR...
07:15:32 0552 Success.
07:15:32 0552 Getting the CLR version.
07:15:32 0552 The CLR v4.0.30319 has been initialized successfully.
07:15:32 0552 Creating a new domain setup.
07:15:32 0552 Success.
07:15:32 0552 The 'shadow copy' is disabled.
07:15:32 0552 Creating a new application domain.
07:15:32 0552 Success.
07:15:32 0552 Getting the base directory for the domain.
07:15:32 0552 Success. The directory is 'C:\Program Files (x86)\myAddIn\myAddIn\'.
07:15:32 0552 Searching for the Add-in Express core library.
07:15:32 0552 Success. The 'AddinExpress.MSO.2005.dll' file is found.
07:15:32 0552 Creating an instance of the 'AddinExpress.Deployment.ADXRegistrator' class.
07:15:32 0552 Assembly identity is 'AddinExpress.MSO.2005'.
07:15:32 0552 Success.
07:15:32 0552 Unwrapping the instance of the 'AddinExpress.Deployment.ADXRegistrator' class.
07:15:32 0552 Success.
07:15:32 0552 Calling the managed registration procedure (DISPID = 1610743823).
07:15:34 0552 Registration success.
07:15:34 0552 The add-in registration process is completed with HRESULT = 0. |
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Posted 20 Feb, 2025 16:48:09
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Andrei Smolin
Add-in Express team
Posts: 19095
Joined: 2006-05-11
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Hello JMP,
JMP25 writes:
The package works fine on many machines including our development machines.
Make sure it works on a non-development machine.
Regards from Poland (GMT+1),
Andrei Smolin
Add-in Express Team Leader |
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Posted 21 Feb, 2025 11:49:06
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JMP25
Posts: 6
Joined: 2025-02-20
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Hi Andrei,
the very same package is installed on > 100 non-development machines.
What file could be missing on the affected machine?
best regards,
JMP |
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Posted 21 Feb, 2025 12:01:50
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Andrei Smolin
Add-in Express team
Posts: 19095
Joined: 2006-05-11
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Hello JMP,
JMP25 writes:
What file could be missing on the affected machine?
"Not found", not "missing". We suppose the AssemblyIdentity attribute specified in adxloader.dll.manifest is incorrect in some way.
Regards from Poland (GMT+1),
Andrei Smolin
Add-in Express Team Leader |
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Posted 21 Feb, 2025 12:13:15
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JMP25
Posts: 6
Joined: 2025-02-20
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Hi Andrei,
just wanted to let you know that the customer has fixed this on their end.
Our MSI package was fine. I do not know the details of their configuration
or what they needed to do.
But from our end this is solved.
Thank you for your assistance,
kind regards,
JMP |
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Posted 26 Feb, 2025 08:15:34
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Andrei Smolin
Add-in Express team
Posts: 19095
Joined: 2006-05-11
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Thank you for letting me know!
Regards from Poland (GMT+1),
Andrei Smolin
Add-in Express Team Leader |
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Posted 26 Feb, 2025 08:44:34
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