Resizing Outlook panels causes distorted panels

Add-in Express™ Support Service
That's what is more important than anything else

Resizing Outlook panels causes distorted panels
 
Posts 1 - 10 of 19
First | Prev. | 1 2 | Next | Last 
Yevhenii


Guest


Hello.
During development I experienced weird bug that makes distortion on all reading pane.
At the same time reading pane contains my pane and outlook preview pane.
I am able to interact with outlook preview pane and my pane.
This bug occurs only on machines with weak hardware.
[img]https://photos.app.goo.gl/FR2t1Ko5MV45q7gWA[/img]
I have 3 panes indicated by blue arrow.
Third pane has settings(WPF usercontrol which hosts by ElementHost) :

  • ExplorerLayout = ADXOlExplorerLayout.ReadingPane;
  • ExplorerItemTypes = ADXOlExplorerItemTypes.olMailItem;
  • InspectorMode = (ADXOlInspectorMode)0;
  • DefaultRegionState = ADXRegionState.Normal;
  • UseOfficeThemeForBackground = true;
  • IsHiddenStateAllowed = false;
  • IsMinimizedStateAllowed = false;
  • Cached = ADXOlCachingStrategy.OneInstanceForAllFolders;
  • IsDragDropAllowed = false;


VM settings:

  • Windows 10 x64
  • RAM - 2GB
  • Outlook 2013 15.0.4783.1000



How to reproduce :

  • Make outlook window custom size. For example 640x480
  • Click maximaze button
  • Make panes visible
  • Click on maximaze button
  • Resize reading pane while distortion occurs.
  • Click on maximaze button


I tried disable hardware acceleration, subscribed to Resize/ResizeEnd events and reset child to ElementHost but without any results.
Could you help me with this issue?
Posted 16 Aug, 2018 06:54:57 Top
Andrei Smolin


Add-in Express team


Posts: 19061
 Joined: 2006-05-11
Hello Yevhenii,

Does this issue occurs if all other add-ins are turned off?

Do you use 3.4.2440 in this case as well?


Andrei Smolin
Add-in Express Team Leader
Posted 17 Aug, 2018 05:49:36 Top
Yevhenii


Guest


Yep, i'm using 3.4.2440.
I tried disable all add-ins in outlook. I found out that with "Outlook Social Connector 2013" add-in enabled this issue reproduces.
Posted 17 Aug, 2018 07:45:53 Top
Andrei Smolin


Add-in Express team


Posts: 19061
 Joined: 2006-05-11
Hello Yevhenii,

Could you please send us your project for testing? You can find the support email address in {Add-in Express installation folder}\readme.txt; please make sure your email contains a link to this topic.

Also, in a couple of minutes I'll send you an instruction on installing the assembly fixing your other issue. Please check your Inbox.


Andrei Smolin
Add-in Express Team Leader
Posted 20 Aug, 2018 12:08:34 Top
Andrei Smolin


Add-in Express team


Posts: 19061
 Joined: 2006-05-11
Andrei Smolin writes:
Also, in a couple of minutes I'll send you an instruction on installing the assembly fixing your other issue. Please check your Inbox.


Alas, I've just found that a fix isn't available yet; I'll send it tomorrow. I'm terribly sorry for the confusion.


Andrei Smolin
Add-in Express Team Leader
Posted 20 Aug, 2018 12:11:18 Top
Andrei Smolin


Add-in Express team


Posts: 19061
 Joined: 2006-05-11
Hello Yevhenii,

I've sent you an email with a download link and instruction. Please let me know if the fix works for you.


Andrei Smolin
Add-in Express Team Leader
Posted 21 Aug, 2018 11:22:43 Top
Andrei Smolin


Add-in Express team


Posts: 19061
 Joined: 2006-05-11
Hello Yevhenii,

Thank you for the video and code. The video shows that you've run in a known issue listed in whatsnew.txt as follows:


Social Connector Outlook Add-in Issues:
- In Outlook 2003 - 2016, advanced regions may work incorrectly if
the Social Connector Add-in is enabled/disabled manually. Outlook should be
restarted for advanced regions to work correctly (Case #829).


Hope this helps.


Andrei Smolin
Add-in Express Team Leader
Posted 22 Aug, 2018 05:50:58 Top
Andriy


Guest


Hello,
So Social Connector Add-in may cause distortion when resizing?
Posted 13 Sep, 2018 03:55:10 Top
Andrei Smolin


Add-in Express team


Posts: 19061
 Joined: 2006-05-11
Hello Andriy,

It may only cause such an issue if you turn it on after Outlook startup (using the COM Add-ins dialog). It cannot cause this issue if Outlook is started with Social Connector turned on.


Andrei Smolin
Add-in Express Team Leader
Posted 13 Sep, 2018 06:24:53 Top
Andriy


Guest


Andrei,
Today I looked through email and just quickly switched between outlook reading pane and custom pane which located on outlook reading pane.
And this issue appears. I did not play with social add-in after outlook start.
Custom pane on screenshot contains simple XAML Stack Panel control with gray background.
As you can see on screenshot white line cross through all control.
[img]https://imgur.com/zlNolqj[/img]
Posted 13 Sep, 2018 09:42:00 Top

Posts 1 - 10 of 19
First | Prev. | 1 2 | Next | Last